Minerals in water can collect inside heated water systems. The rate depends on the local water supply, filtration, temperature, and machine usage. Hard-water locations generally need more frequent inspection and descaling than locations with softer water.

Signs That Scale May Be Building Up

  • Slower water flow
  • Changes in dispensing accuracy
  • Visible white mineral residue
  • Longer heating or inconsistent water delivery
  • More frequent water-system errors

Use Suitable Source Water

Use potable water. The maximum recommended input-water temperature is 70°C / 158°F. NEO CUCINA Pro draws from an external water jug or a direct water line. NEO CUCINA Studio uses its removable 4 L (about 1 gallon) tank or a direct water line. Filtered or RO water helps reduce scale.

  • Keep the water jug or tank covered and clean
  • Inspect tubing for kinks or contamination
  • Filter the water before it reaches the machine when the source contains sediment
  • Consider appropriate treatment when local hardness is high

Current Manual Descaling Process

The current manual process takes about 30 minutes. It uses approximately 1.5 liters of prepared citric-acid solution and a receiving container with at least 4 liters of capacity. The exact concentration, steps, and rinse cycle should follow the current instructions supplied by NEO CUCINA Support.

  1. Get the current instructions for your model from Support.
  2. Prepare the solution and receiving container.
  3. Run the instructed cleaning and water-circulation steps.
  4. Rinse the system thoroughly with clean water.
  5. Confirm normal water flow before returning the unit to service.

Before using an on-screen descaling function for the first time, contact Support with your device number so we can confirm the right steps for your machine.

How Often Should You Descale?

There is no single schedule for every operator. Set the interval using local hardness, usage, visible scale, and flow performance. Record each service date so the interval can be adjusted based on actual conditions.

Contact NEO CUCINA Support with your device number for the current descaling instructions.

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