Shipping policy

We ship NEO CUCINA machines, paper bowls, and lids within the United States and to select international destinations. The countries we currently ship to are shown at checkout.

Shipping Within the United States
Contiguous United States (the lower 48 states and Washington, D.C.): shipping is free on every order. Orders ship from our U.S. warehouse and most arrive within 3 to 8 business days. Business days are Monday to Friday, excluding U.S. federal holidays.
Alaska, Hawaii, Puerto Rico, and other U.S. territories: shipping is calculated at checkout.
We do not currently ship to APO, FPO, or DPO addresses.

International Shipping
Shipping costs for international orders are shown at checkout before you pay.
Import duties and taxes may apply depending on your destination. When they are collected at checkout, you will see them before you pay. When they are not, they are charged by the carrier or customs authority on delivery and are the responsibility of the recipient.

Order Tracking
When your order ships, we will email you a tracking number. Machines and paper bowl cases may ship in separate packages and arrive on different days.

Damaged or Missing Packages
Please check your order when it arrives. If anything was damaged in transit, contact us right away with your order number and a few photos of the box and the item. Once we confirm the damage, we will replace the item, or refund it, at no cost to you.
If tracking shows your package as delivered but you have not received it, contact us and we will open a claim with the carrier and work with you to resolve it.

Address Changes
Please double check your shipping address at checkout. If you need to change it, email us before your order ships. Once a package is with the carrier, we may not be able to redirect it.

Returns
For returns and refunds, see our Refund Policy.

Contact
Questions about shipping? Email support@neocucina.com.