No professional installation needed. The machine ships ready to use. Place it on any counter, connect a water jug or direct water line, plug into a standard 110V outlet, and power on. Most operators are up and running within an hour of receiving the unit. No contractor, no plumber, no electrician required.

For setup tutorials, see the included manual or our YouTube channel (@NEOCUCINA). If questions remain, reach out to support@neocucina.com or WhatsApp +1 (949) 213-6301.

The NEO CUCINA ramen cooker supports both water jug and direct water line setups.

Out of the box, it can draw water from a standard external water jug, and no permanent plumbing is required. If preferred, it can also be connected to a direct water line for higher-volume or fixed installations.

This flexibility makes it easy to deploy in offices, cafés, convenience stores, hotels, and self-serve setups.

The machine handles cooking only. Payment is handled separately through your existing setup at the counter: your POS system, cash register, or a standalone card reader. The machine does not currently have a built-in payment processor, so no additional payment hardware is required from us.

Yes. The machine includes 4 fully customizable one-tap cooking buttons.

You can edit menus and cooking programs directly on the touchscreen, or manage them remotely through the web-based dashboard.

In addition, you can generate QR codes for recipes, allowing staff or customers to run additional recipes beyond the four on-screen buttons, giving you virtually unlimited menu flexibility.

The machine is designed primarily for instant noodle-based dishes. It uses precise hot water dispensing combined with controlled induction heating, so any dish that requires adding hot water and controlled cooking time can work with the right program setup. Examples include hearty soups, instant pasta, and oatmeal.

For dishes requiring different cooking methods (such as dry-heating or pan-frying), separate cookware is required.

We do not sell ramen, soup bases, or toppings directly. The machine and the disposable paper bowls (with optional lids) are what we provide.

To make sourcing easier, we provide a curated SKU list of ramen brands and toppings that operators sell well, along with direct purchase links. This gives you a practical starting point for products that are easy to source, operator-friendly, and proven to perform.

Yes. We sell our induction-safe disposable paper bowls designed to fit and work with the NEO CUCINA ramen cooker for a clean, consistent serve every time. You can buy them here. And matching lids are available and can be purchased here.

The NEO CUCINA machine is ETL Listed and ETL Sanitation certified, which means it has been tested for electrical safety and sanitation requirements for commercial equipment. These certifications are equivalent to UL and NSF standards for commercial use, so the machine is compliant for commercial operation in applicable settings.

Yes. We offer volume-based pricing for multi-unit orders. Contact our team for details and tailored solutions.

We do not offer in-house installment or financing plans. However, there are a couple of options available:

• Shop Pay: If you purchase through our website, you may be eligible for installment payment options through Shop Pay at checkout. Eligibility is determined by Shop Pay at the time of purchase.
• Third-party financing: We do not arrange external financing on your behalf, but you are welcome to use any third-party equipment financing provider or lender of your choice.

For U.S. domestic orders, shipping is free. We ship from within the U.S., and most orders arrive within about 5-7 business days, depending on your location.

Our 1-year limited warranty covers manufacturing defects for products bought from NEO CUCINA or authorized dealers. We’ll replace defective units at no extra cost.